Cloud Login - Things to Consider

Here are some important things to keep in mind when logging into Cloud.

Accessing ATLAS and NOVA

CMiC Cloud offers multiple access points, each associated with its own environment. ATLAS and NOVA are the primary production environments. Premium Cloud customers also have access to additional TEST and SANDBOX environments.

Environment Type ATLAS NOVA
Production https://atlas.cmiccloud.com https://nova.cmiccloud.com
TEST https://atlas-test.cmiccloud.com https://nova-test.cmiccloud.com
SANDBOX https://atlas-sandbox.cmiccloud.com https://atlas-sandbox.cmiccloud.com

Login Options: Legacy Login vs. Cloud SSO

CMiC supports two login methods: Legacy (Standard) Login and Cloud SSO Login.

A legacy login page is shown below:

Screenshot of the Cloud Legacy Login Page

The Cloud SSO login will redirect the user to a different login page. They can be accessed by URLs with a suffix. For example:

ATLAS Production: https://atlas-az.cmiccloud.com

NOVA Production : https://nova-az.cmiccloud.com

ATLAS TEST: https://atlas-test-az.cmiccloud.com

NOVA TEST : https://nova-test-az.cmiccloud.com

ATLAS TEST: https://atlas-sandbox-az.cmiccloud.com/

NOVA TEST: https://nova-sandbox-az.cmiccloud.com/

Screenshot of the CMiC SSO Login

A browser that has accessed the -az URL not using a private/incognito session will save cookies such that the corresponding non-az URL, when subsequently accessed, would be directed to the Cloud SSO login screen.

For further details about Cloud SSO login, refer to System Administration - CMiC Cloud SSO Authentication.

Bookmarking URLs

Avoid bookmarking the page after going to one of these URLs. Here is an example of a URL you should not bookmark.

Example of incorrect URL that should not be bookmarked

Example of incorrect URL that should not be bookmarked

Here are samples of correct bookmarks for ATLAS and NOVA.

ATLAS

Example of correct URL for ATLAS that could be bookmarked

Example of correct URL for ATLAS that could be bookmarked

NOVA

Example of correct URL for NOVA that could be bookmarked

Example of correct URL for NOVA that could be bookmarked

These bookmarks will take you to our login page for Cloud.

Sample of the Cloud Login Page

Cloud Login Page

NOTE: Users attempting to access the URLs mentioned above inside web browser sessions that have previously accessed the -az URLs, as mentioned in System Administration - CMiC Cloud SSO Authentication, will see the login requests directed to the Azure SSO login screens instead. To restore access to the legacy login screens, users can clear the browser cookies that redirects user to SSO login by accessing the following URLs:

Once cookies are cleared, users will see the message, "Cleared login azure cookie successfully", in their browser window. Next, close and restart the web browser. Subsequent access to https://atlas.cmiccloud.com/ (for ATLAS) or https://nova.cmiccloud.com/ (for NOVA) will redirect back to the legacy login screen.

Troubleshooting

Bad OAM Request Access Error

Watch this video to learn what to do if you experience the Bad OAM (Oracle Access Manager) Request error and how you can avoid triggering this error going forward.