Search Tips
Users can request a password reset of their SSO account and change the password by using the link provided to them through their email account.
NOTE: The SSO login page must be configured by System Administrators to have a link to the Forgot Password screen. See the section for System Administrators at the end of this topic.
NOTE: Users can leave the User ID and Password fields blank when clicking on the ‘Having trouble logging in?’ link. The values input into these fields are not used in the password reset process.
When users click on the link ‘Having trouble logging in?’, a password reset screen opens where they must enter a valid Email Address which is associated with the registered user in the system and click on the [Reset Password] button.
The Email Address field is mandatory and must be entered exactly as it is defined on the user’s profile in CMiC for the password reset request to be successfully processed.
Once successfully submitted, a message “Reset Password information has been e-mailed to...” will appear on the screen. Users may open their email using their email client and find the email with Subject Line as “Your CMiC Account” which has their user name and the link to reset their password in the body.
It is important to note that the link will be active only for an hour. If users do not use the link within an hour, the link will expire and will not allow users to change their password. Users will have to re-send a new request. If no action is taken on the reset link, and users prefer to leave their account as is, then the previous password will still be active and may be used to login as before.
Clicking on the link provided in the email will launch the screen to change your password. Enter the User ID and New Password and click on [Change Password] button.
NOTE: The User ID is the User Name provided in the email.
