CMiC Support Portal Account

You may be wondering if you should set up a CMiC support portal account. Here are some key factors to consider before creating an account:

• Would you like your client to view the tickets you are submitting?

• Would you ever need to submit cases that affect multiple CMiC clients?

• Are there cases that perhaps you would not want clients to have access to?

There are two type of accounts we can create for you:

1. CMiC Client Support Portal Access: For this type of account, we require that you create a unique email address. For example, if your customer is ABC Construction, it could be abc_support@vendor.com. Once you have created the email, please email loginassist@cmicglobal.com and we will help get you set up. We ask that you copy the client on the email for their approval.

2. Vendor Support Portal Access: For this type of account, you can just email us at the address above and we will help get your individual support/dev personnel set up in our system. We would need their names and email addresses. Please note that clients cannot see cases entered under your vendor account.

For any questions related to our support portal access, please email loginassist@cmicglobal.com. We would be more than happy to assist you.